Refund & Returns Policy

At LunoraBD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and invoice (if applicable).

  • The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Used or worn products

  • Products without original packaging or tags

  • Products damaged due to customer misuse

  • Personal care or hygiene items that have been opened

  • Gift cards or promotional items (if applicable)

3. Refund Policy

Refunds may be approved when:

  • The ordered product is unavailable after payment.

  • A damaged, defective, or incorrect item cannot be replaced.

  • A return has been received, inspected, and approved.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

4. Replacement Policy

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

We will arrange a replacement, subject to product availability. If a replacement is not available, you may be offered a refund or store credit at our discretion.

5. Return Process

To request a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number and clear photos of the product (if damaged, defective, or incorrect).

  3. Wait for return approval and instructions.

  4. Pack the product securely and send it back as instructed.

  5. Once the returned product is received and inspected, we will notify you of the outcome.

6. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched for delivery.

Once an order has been shipped, it can no longer be cancelled but may qualify for a return under this policy, if applicable.

8. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact our customer support through the contact information available on our website.

Thank you for shopping with LunoraBD. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.