Terms & Conditions

Welcome to LunoraBD. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, and any other policies published on our website.

2. Products & Pricing

  • We strive to ensure that all product descriptions, images, and prices are accurate.

  • Prices are subject to change without prior notice.

  • Product colors may vary slightly due to differences in screen displays.

  • We reserve the right to discontinue or modify any product at any time.

3. Orders

  • All orders are subject to confirmation and availability.

  • We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product unavailability.

  • Once your order is confirmed, you will receive an order confirmation.

4. Payment

We offer secure payment options, including Cash on Delivery (where available) and other payment methods displayed during checkout. Full payment must be completed according to the selected payment method.

5. Shipping & Delivery

  • We deliver products throughout Bangladesh.

  • Delivery times may vary depending on your location and courier service.

  • Unexpected delays caused by weather, transportation, or other circumstances beyond our control may occur.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy. Customers should review that policy before making a purchase.

7. Customer Responsibilities

You agree to:

  • Provide accurate and complete information.

  • Use the website only for lawful purposes.

  • Not misuse or attempt to interfere with the website or its services.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and website design, is the property of LunoraBD or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

LunoraBD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support through the contact information provided on our website.

Thank you for choosing LunoraBD.