Delivery Policy

At LunoraBD, we are committed to delivering your orders safely and on time. Please review our Delivery Policy to understand how we process and ship your orders.

1. Delivery Coverage

We provide nationwide delivery across Bangladesh through trusted courier partners.

2. Order Processing

  • Orders are processed after confirmation.

  • Processing typically takes 1–2 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery times are:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 2–5 business days

Delivery times may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

4. Delivery Charges

Delivery charges are calculated during checkout and will be clearly displayed before you complete your order.

Any promotional offers for free delivery will be communicated separately on the website.

5. Order Tracking

Once your order has been dispatched, you may receive shipment updates or tracking information when available.

6. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order to the provided shipping address.

Please ensure that your phone number and delivery address are accurate to avoid delays or failed deliveries.

7. Failed Delivery

A delivery may fail if:

  • The shipping address is incorrect or incomplete.

  • The recipient cannot be contacted.

  • The recipient refuses to accept the order.

  • Delivery is not possible due to circumstances beyond our control.

If delivery fails, our customer support team may contact you to arrange another delivery attempt where applicable.

8. Damaged Package

If your package appears damaged during delivery:

  • Inspect the package before accepting it.

  • Report any visible damage to the courier immediately.

  • Contact our customer support as soon as possible with your order details and photos of the damaged package.

9. Delays

Although we aim to deliver every order on time, delays may occur due to:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Other unforeseen events beyond our control

We appreciate your patience in such situations.

10. Contact Us

If you have any questions regarding your delivery or need assistance with your order, please contact our customer support using the contact information available on our website.

Thank you for shopping with LunoraBD. We appreciate your trust and are committed to delivering your orders safely and efficiently.