Privacy Policy

At LunoraBD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and purchase history

  • Payment information (only as required to process your order)

  • Device information, browser type, and IP address

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate regarding your purchases

  • Provide customer support

  • Improve our products and services

  • Personalize your shopping experience

  • Send order updates and promotional offers (only where permitted)

  • Prevent fraud and maintain website security

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary, including:

  • Delivery and courier partners

  • Payment service providers

  • Website hosting and technical service providers

  • Government or legal authorities when required by law

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

7. Your Rights

You may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information (where legally permitted)

  • Opt out of promotional communications at any time

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately after they are published on this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support using the contact information available on our website.

Thank you for trusting LunoraBD. We are committed to protecting your privacy and providing a safe and secure shopping experience.